Bigelow Beardies Terms and Conditions
Bigelow Beardies Terms and Conditions
You must be 18 years of age or older to purchase.
Buyer MUST read health and care sheets provided by Bigelow Beardies prior to purchase. You are also required to have the proper care ready and the habitat in place prior to receiving any animal.
Not Responsible for Animal Behavior
As with any animal, its behavior at any given time cannot be predicted. And while bearded dragons don’t normally bite, if provoked enough, they could do so. Therefore, since we can’t predict animal behavior and the circumstances that surround the behavior, we cannot be held liable for any of our bearded dragons’ behavior.
Not Responsible for Website Content
While we strive to ensure all information on our website is factual and correct, there is always the chance for human error. Therefore, we cannot be held liable for any errors or omissions our website might contain. Additionally, we can’t be held liable for any third-party content that could result when you click on any third-party links found on our website.
Bigelow Beardies offers a 14-day health guarantee on all animals. You MUST contact us as SOON as you feel there is a problem with your dragon. If we are not aware, we cannot help you.
We reserve the right to request pictures of your setup and ask questions regarding your beardies care to help assess any issues you may be having as the bearded dragon owner.
We cannot express enough how important it is you contact us right away if you suspect a problem. We want a happy customer just as much as we want a happy dragon.
If you have any issues or concerns regarding your bearded dragon, you are welcome to contact us any time!
Refund and Return Policy
If you have a health concern within 14 days of receiving your animal and all the proper care has been taken, we will discuss the option of sending the dragon back to us and receiving a full refund (excluding shipping). However, our 14-day health guarantee will be voided if it is apparent that the proper care was not given or if you rehomed the animal to a third party.
If for any reason you are requesting a refund and return after the 14-day guarantee period, we reserve the right to deny any refund request. However, all situations will be dealt with on a case-by-case basis.
Live Arrival Guarantee
The live arrival guarantee is only valid if you are home to receive your animal or to pick it up from the local FedEx hub the day it has arrived. We ship all dragons through Reptiles2You via FedEx, and they are only shipped in appropriate weather.
Again, you MUST be present to accept delivery immediately upon the arrival of your animal. We guarantee your animal will arrive alive. However, if you aren’t available to accept delivery or don’t pick up your animal from the FedEx hub immediately after it arrives, our live arrival guarantee will be voided.
If for any reason, in the rare instance an animal does not arrive alive, you MUST contact us with the details and pictures within 30 minutes of the animal arriving. If you don’t, we will assume the animal was left outside and our live arrival guarantee will be voided.
If all necessary steps are taken, we will issue a full refund including shipping, or send you a replacement animal.
We are not responsible for delivery delays and mishaps; however, if you reach out to us immediately, we will do everything in our power to help. Unfortunately, sometimes things happen that are outside of our control.
At Bigelow Beardies, we strive to provide accurate information regarding the sex, color, structure, size, and temperament, etc. of your chosen beardie. With that being said, we do not guarantee the color, size, sex, breeding ability, or fertility of any given animal.
All genetics and parent’s information will always be shared and given to you at the time of the sale. We do not enhance the pictures in any way, and we try to represent the animal as true to life as possible.
The Bigelow Beardies shipping information is as follows. We ship all dragons through Reptiles2You via FedEx, and they are shipped in appropriate weather only. We only ship our bearded dragons on Tuesdays and Wednesdays as these are the safest shipping days. The buyer is responsible for all shipping costs. We ship FedEx Priority Overnight to all 50 states.
All Bigelow Beardies Website Content Protected
All pictures, videos, text, and all other content found on our website is protected and may not be reproduced or distributed without our express written consent.
Bigelow Beardies reserves the right to make any changes to our terms and conditions at any time as we deem necessary.
Thank you for choosing our family-owned business!